University of Virginia Health System

How to Get Prescriptions Refilled

Phone Order Medication Refills

Outpatient (Barringer) and Student Health Pharmacy: Patients can refill prescriptions using a touch tone phone or by voice through the automated refill system. See the sample below for an explanation of the prescription label .

Please follow these instructions to call in your refill:

1. Get the medicine bottle(s) you need to refill.
2. Call the Pharmacy Refill line 434-924-2762
3. Press "1" on your phone for refills.
4. The recording will greet you, then ask you to press "1" if calling from a push button phone. If you are dialing from a phone that does not have buttons, please hold on the line and an automated voice will greet you.
5. The recording will ask for your medical record number. Punch in or say your medical record number (HX: 1313131 in sample label) , then press # key (bottom right) The machine will read the number back to you and you will have a chance to fix mistakes. Press or say 1 if the number is correct press or say 2 if you need to fix a mistake.
   
6. The recording will ask where you want to pick up the prescription refill.
   Press or say 1 for Student Health Pharmacy.
   Press or say 2 for Outpatient (Barringer) Pharmacy.
   
7. Look at your prescription number on the prescription label. It begins with the letter "S" or "B" (RX B432062 in sample label)
   Press or say 1 if it begins with "S"
   Press or say 2 if it begins with "B"
   
8. The recording will ask for your prescription number. Press in the prescription number, then press # key.
   
9. The system checks to see if your prescription can be refilled and asks you if you want to have the prescription filled.
   Press or say 1 if you want to have the prescription refilled.
   Press or say 2 if you do not.
   
10. The recording will ask if you want to have more prescriptions refilled.
    Press or say 1 if you want more prescriptions filled for you.
    Press or say 2 if you want a prescription filled for someone else.
    Press or say 3 when you are finished entering all refills for all people.
    

If a prescription needs to be renewed (i.e. there are no refills or the prescripiton has expired,) patients should call their physician to have them authorize additional refills or call in a new prescription. 

Mail Order Medication Refills

You may use this form to request your first mail order prescriptions (PDF).

The Department of Pharmacy Services is pleased to offer out-patients the option of ordering prescriptions from our pharmacies by mail on a trial basis. This service is only available for our University of Virginia Health System patients. We require payment of all your co-pays and $10.00 for the mailing, in advance for prescriptions sent to you by mail. Orders that are very heavy or over-sized may require a higher mailing fee but we will inform you of a higher charge when we send out your order. Requests for overnight delivery will also result in a higher mailing fee.

We cannot bill these charges to an account. Requests without check, money order or credit card information will not be filled. Please do not send cash for payment; money can get lost in the mail and we will not be responsible for this loss.

Financial assistance patients must provide the required information for verification within 30 days of initial screening to be eligible for a co-payment reduction.

Information must be filled out completely. Please send us your request at least 10 - 14 days in advance of your medicine running out. Please allow extra time during the holidays. Pharmacy will provide a new refill request envelope each time we send out your order. We will also notify you of any price changes.

Please request mail order service for:

• prescriptions that are valid and not older than one year
• prescriptions that have refills remaining
  

Easy Ordering Instructions

1. Complete the order form. Please print. The name and address portion of the order form will be used in preparing your shipping label. Please be sure to indicate your daytime phone number in case we must contact you.

2. Refills on prescriptions - make sure your doctor indicates the number of refills authorized, When ordering refills use the prescription number on the label from the Outpatient (Barringer) Pharmacy.

3. Include $10.00 in addition to the total copays for your prescriptions. For drug information, or if you have questions, please call 1-800-251-3627 and ask for the Outpatient (Barringer) Pharmacy or call directly to the Mail Order Line at 434-924-5148.

If you qualify for financial assistance, please make sure that you renew your information yearly or before it expires. The pharmacy cannot extend the discount to you if your financial screening has expired. We will have to return your order and your payment to you if we cannot fill your prescription order for any reason. 

You may use this form to request your first mail order prescriptions (PDF).