Language Assistance Services
PO Box 800857
Phone: 434.982.1794 Mon-Fri, 0800-1700
434.982.1600 Emergent After-Hours Only
Email: "R Language Services" in the global address book
Resources Available To Staff & Patients
Free interpreter services are available for patients and their CarePartner or family member(s) with Limited English Proficiency (LEP) or who are deaf/hard of hearing. LEP patients do not speak, read, write or understand English at a level that permits them to interact effectively with health care providers. Everyone is responsible for recognizing the language needs of patients and obtaining language assistance.
Spanish Interpreters - Onsite Monday-Friday, 0800-1700. Available after-hours and weekends for emergencies only by contacting the Resource Support Center at 2-1600.
CyraCom Telephone Services – over-the-phone interpreter services in over 150+ languages 24 hours a day, 7 days a week.
Agency Interpreters – The Medical Center has agreements for the services of community fee-based interpreters for sign language and other foreign languages.
Sign Language - Available 24 hours a day, 7 days a week by contacting 982-1794, Mon-Fri 0800-1700 and 982-1600 after hours and weekends.
Foreign Languages (non-Spanish) - must be scheduled in advance Monday-Friday, 0800-1700.
Document Translation – Language Assistance Services will coordinate translation of vital forms/documents. Translated text must be approved by our office.
Proficiency Testing - Language Services will facilitate testing of bilingual providers and staff that are interested in communicating healthcare information to patients. The 40 minute over the phone exam can be scheduled at a time convenient for you. We currently test for our top languages only (see right menu) and verify that the provider or staff is in a role where the use of the skills will be used frequently. Complete the Bilingual Employee Interpreter Form to begin the process.
Aids for hearing or vision impaired - Hard of hearing equipment, selected large print documents, magnifiers and tape recorders are available for check out by contacting our office.
Virginia Relay - a free telecommunications service to communicate with the deaf and hard of hearing. To make a call from inside the hospital, dial (9) 7-1-1 or 7-1-1 from outside the hospital.
UVA Top Languages
- Deaf-Sign Language