Patient and Guest Services
Patient & Guest Services assists with the flow of information between patients, guests and the Medical Center. We strive to create a welcoming, comfortable and pleasant environment.
- Provide general information
- Provide directions and parking information
- Provide assistance with lodging arrangements
- Communicate visitation guidelines
- Triage to other UVa resources
- Notarize documents
We are located in the main lobby of University Hospital on the first floor. Our office hours are Monday - Friday, 8 a.m. - 5 p.m.
Front Door Greeters
The main entrance at University Hospital, West Complex Jefferson Park entrance, West Complex Hospital Drive entrance are staffed with Front Door Greeters to provide patients with wheelchairs and assist with other needs.
Our guest relations staff is located in the first floor lobby of University Hospital , the first floor lobby of the West Complex, and the first floor of the Primary Care Center . They are happy to provide assistance to patients and families, issue visitor passes, direct you to the appropriate location, validate parking, and to answer any questions pertaining to your visit.
UVa Health System provides Hospitality Houses and Apartments as homes away from home for our patients & families and for outpatients who need to be near our medical services. Our smoke-free houses feature a kitchen, laundry facility, a TV lounge, shared rooms and baths. Families staying bedside with a patient are welcome to use the houses, at no charge, for laundry, showering, cooking and resting. A referral from Medical Center staff is required for reservations. Please call 434-924-5722.
The Ronald McDonald House in Charlottesville is close to our hospital and offers families of our pediatric patients a fully equipped kitchen, playroom, "quiet" living room and a recreation deck. For information, call 434-295-6412.
Or find places to stay near the University of Virginia.
Patient Relations Representatives
If you are happy or unhappy with the hospital services or need assistance of any kind, contact Patient Relations Representatives. They will bring your concerns, suggestions and questions to the immediate attention of those who can help.
Patient Relations Representatives can:
- Handle your complaints, problems or suggestions
- Assist with questions about hospital services, policies, and procedures
- Offer emotional support
Language Assistance Services
Our mission is to provide timely, professional interpreter services to all patients with Limited English Proficiency (LEP). Free interpreter services are available for patients and families with LEP or who are deaf or hard of hearing under Title VI of the Civil Rights Act. Hospital staff will arrange for this assistance.
Hearing & Vision Impaired Services
A certified sign language interpreter is available for deaf or hard of hearing patients or visitors. TDD, closed-captioned televisions, and assistive listening devices are also available.
Emergency Response Devices
Patients who are elderly or disabled and live alone may feel more secure with a Medi-Mate, an emergency response device that can be activated at the touch of a button. Monitored 24 hours a day, a Medi-Mate can help subscribers maintain independence with security. The Volunteer Services office can provide more information or assist you with obtaining one of these devices.