Patient Satisfaction Intranet

The UVa Health System surveys a sampling of our inpatient, clinic, ambulatory services, E.D., Continuum, and Psychiatry patients based on volumes and focus on various quality improvement initiatives. In most cases, surveys are mailed to patients based on information that we upload/send to our vendor, Press Ganey, which then processes the survey data and provides our quarterly reports.

Patient satisfaction data should be reviewed with all staff members on a regular basis. The Quality Plan addresses benchmark goals that your data should meet or exceed and also suggests processes that can be followed to improve the scores. Equally important, the data and comment reports can also be used to identify and recognize employees and areas that are doing an outstanding job.

For tips and and ideas for improvement - check this link to view

Links to Data

This site resides on the Medical Center Intranet that is broadly accessible to faculty and staff. Some links jump to resources that require additional permissions to access. If you attempt but cannot access a link, please contact us at qpi-web@virginia.edu. All data linked from this site are CONFIDENTIAL and are to be used for quality and performance improvement purposes only.

Most of the data links below open in a SEPARATE BROWSER WINDOW. To return to this page, close the data window by clicking on the X at the top right of the window.

"Medical Center" section visible to all Medical Center Employees and Clinical Staff.

Following reports visible to Medical Center Managers and Administration.

Monthly Comment Reports

Detailed Survey Results

Tools & Resources

Surveys

Where Can I Get Help ?

If you have questions regarding the data or the survey process, or need custom reports, please call Chris Harper (243-2613) or Tom Harkins (243-9574) in Medical Center Environment of Care office.

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