Technical Support

Equipment Support | Videoconferencing Etiquette | FAQs

 

Tandberg Support

MXP
Movi User Guide

 

Polycom Support

Equipment Basics
At-A-Glance User Guide

Files are in PDF format and will need Adobe Reader

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Videoconferencing Etiquette

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Frequently Asked Questions

 

How do I know if the equipment is on? Should it always be turned on?

  • Yes, it should be on 24 hours a day, 7 days a week
  • The light on the front of the unit will be on (Tandberg or Polycom)

 

 

How do I make a call?

 

 

What do I do if I see a blue or black screen?

  • Ensure that all equipment is turned on
  • Press a button on the camera remote to wake it up if it is asleep
  • Change inputs using the input or line button on the TV remote
  • If you have tried all of the above and still have a blue screen, call for Tech Support at 434-924-5470

 

 

How do I turn up the volume?

  • You must control the volume on 2 devices: camera and monitor. Use the TV screen remote to control TV volume and use the Tandberg/Polycom remote to control the camera volume.  You should ensure that the camera volume is not turned down all the way.

 

 

How do I record Grand Rounds?

  • A VCR must be connected to the system. Follow VCR manufacturer's instructions. If you would like to connect a VCR, call Tech Support at 434-924-5470

 

 

How do I mute or unmute the microphone?

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