Dear Parents of NICU Infants,
Having your infant in the Newborn Intensive Care Unit can be a very
stressful time for you, and you may rest assured that the NICU staff
considers your infant’s care as a number one priority. There are many
people here to answer your questions and to help you to understand the
issues as they arise. As one of those people, I would like to introduce
myself to you now. My name is Kathy Hollar. I am the Utilization
Management Coordinator for the NICU, and I can help you with insurance
issues. For questions you may have regarding insurance and Medicaid, I
am available to help guide you through the process. I can
make available to you the names of people who can assist you with
insurance and Medicaid questions. Once you have signed a consent to
release information, I will be in touch with your insurance company or
Medicaid to insure that they approve and continue to approve the
hospital stay while your infant is here. It is very important that you
add your infant to your insurance policy at your earliest convenience,
as most policies require that you add your infant within 30 days of
birth. If you do not
have insurance, there are other sources available to assist you if you
ualify. We have people here who can assist you with this, so if you are
not certain of the process, please contact me. Because a NICU stay can
be very expensive, an Admitting clerk may approach you to take a
financial statement. Even if you have insurance, this may be helpful in
case your policy has limitations that you are not aware of. Please feel
free to contact me with any questions you may have about insurance
issues. You can either call me or have the nurse page me. I have voice
mail on which you can leave a message, and I will contact you
later.
Sincerely, Kathy Hollar Utilization Management Coordinator
Phone # (434) 924-5845
Patient's Rights and Responsibilities
