Clinical Staff Office

Patient Grievance Committee


    The Patient Grievance Committee provides oversight to the processes set forth in Medical Center Policy 0070Patient Concerns and Grievances, and assures compliance with all other applicable laws and regulations.  The Committee identifies trends and patterns in grievances and recommends corrective action when indicated.  The Patient Grievance Committee reports matters of significance to the Quality Subcommittee of the Medical Center Operating Board.



    Tom Harkins, Chair
    Chief, Environment of Care
    Beth Anderson
    Patient Care Services
    Ann Bagley
    Patient Relations Representative
    Brenda Barrett
    Christopher Branin
    Office of the AVP
    Kristin Grimes
    Patient Relations Representative
    Rebecca Hill
    Patient Safety & Risk Management
    Mary Ann Himes
    Patient & Guest Services
    Fred Jung, RN, PhD
    Quality & Performance Improvement
    Jennifer Kane
    Patient Representative
    Jill Laird Sanders, RN, MSN
    Patient Care Services
    Vickie Marsh
    Patient & Guest Services
    Katie McDermott
    Office of the CEO
    Suzanne McDermott
    Patient Relations Representative
    Brent McGhee
    Patient Financial Services
    Lori Strauss, RN, MSA
    Corporate Compliance & Privacy
    Joan Tepper, RN
    Pt Care Services Manager
    Jeff Young, MD
    Chief Patient Safety Officer