Patient Rights and Responsibilities

UVA Health System is committed to providing an environment that fosters quality healthcare for patients while respecting the rights of those patients.

During your visit you can expect:

  • To receive considerate and respectful care in an environment that preserves personal dignity.
  • To have your cultural, psychological, spiritual and personal values, beliefs and preferences respected and to have access to pastoral and other spiritual services.
  • To receive information you can understand about your illness and planned treatments.
  • To take part in making care decisions including why you need a treatment and what will happen if you do not have it.
  • To refuse or give informed consent for procedures or treatments.
  • To know the name of the doctors and all staff taking care of you.
  • To have your family or doctor informed when you are admitted to the hospital, if you wish.
  • To have a person present for emotional support throughout the course of your care, except at times when the presence of visitors is detrimental to your care.
  • To receive treatment without discrimination as to race, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation, gender identity or expression, or source of payment.
  • To receive care in a safe environment and to be free from any form of abuse or harassment.
  • To have personal privacy and to have your healthcare information treated confidentially.
  • To access information in your medical record.
  • The chance to write down your wishes for future medical care (using an Advance Directive form). We will follow your expressed wishes, including your decisions related to organ donation. If you wish to complete an Advance Directive, please ask us for a copy of "Talking about Your Healthcare Choices."
  • To have your pain assessed and managed.
  • To be free from restraints unless needed to keep you or others safe.
  • The option to agree to or refuse any research study or experiment.
  • The chance to review your bills and have any questions answered.
  • To receive a timely reply to any concerns or complaints.
  • To know and to ask your practitioners about the financial relationships they may have with drug, medical product and medical device companies.
  • To give or refuse consent to produce or use recordings, films or other images for purposes other than your care.

 

Likewise, patients are expected to understand their responsibilities to their caregivers and other individuals attempting to provide services to them. To provide the best possible care, we ask that you and your family:

  • Tell us correct and complete information about your health, wishes for your care, changes in your condition and your concerns.
  • Ask questions when anything is unclear.
  • Follow your care plan or accept the risks if you make another choice.
  • Show respect for all patients, visitors and staff as well as following instructions, policies, rules and regulations in place to support quality care for patients and a safe environment for all individuals in the hospital.
  • Follow the Medical Center rules and regulations concerning patient care and conduct while on Medical Center property, including refraining from:
    • Engaging in verbal or physical abuse
    • Smoking and using alcohol or illegal substances
    • Carrying weapons of any kind
  • Pay your bills promptly. If you are unable to pay for your care, you may receive help. Ask us for information about our financial assistance program.

 

As part of the care of our patients, providers may access the Virginia State Prescription Monitoring database in order to allow clinicians to know which medications, such as benzodiazepines and narcotics, have been prescribed by other providers across the state.

Concerns or Complaints

Please speak with your healthcare team about concerns you may have about your care. If you need additional assistance, please call our Patient Relations Representative Department at 434.924.8315.

You also have the right to contact the following agencies to file a complaint:

Virginia Department of Health
Office of Licensure and Certification
Attn: Compliant Unit, Suite 401
9960 Mayland Dr. | Richmond, VA 23233
Phone: 800.955.1819 or 804.367.2106
Fax: 804.527.4503 | Web: www.vdh.state.va.us/OLC/complaint
Email: OLC-Complaints@vdh.virginia.gov

The Joint Commission Office of Quality Monitoring
One Renaissance Blvd. | Oakbrook Terrace, IL 60181
Phone: 800.994.6610 | Fax: 630.792.5636 | Web: www.jointcommission.org/report_a_complaint.aspx
Email: complaint@jointcommission.org

Medicare and Medicaid beneficiaries may also call:
KEPRO 5201 W. Kennedy Blvd., Suite 900 | Tampa, FL 33609
Phone: 844.455.8708 | Fax: 844.834.7129
Web: www.keproqio.com