Frequently Asked Questions
Formatting
Q: How can I make a single line break at the end of a sentence?
A: On your keyboard, hold down the SHIFT key while pressing ENTER.
Q: How can I add an image to my Web page?
A: In the Toolkit, there are 3 steps necessary to place an image on your Web page.
First, you must upload the image to your Image Library. Please refer to the Quick Reference Guide for more direction.
Second, go to the File Management section of the Toolkit and select the page in which you would like to add the image. Choose Edit File. Place your mouse in the editor and click where you want to insert the picture. On the menu bar of the editor, click the icon for Picture (yellow box with mountains on it).
Third, the Image Library will open. Click to select the image. At the bottom of screen, click Insert Image. Your image will appear in the editor.
Q: How do I make modifications to an image that has already been inserted in the editor?
A: In the editor, click on the image. On the menu bar of the editor, click the icon for Picture (yellow box with mountains on it). The Image Library opens. At the bottom of the screen, set the image's parameters.
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Image Alignment: left or right is most commonly used
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Border Thickness: 0-1 is most commonly used
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Horizontal Space (H Space) and Vertical Space (V Space): 6 is generally good. This creates space between the edge of the image and your text.
Click Insert Image to save changes to the parameters of the image on your Web page.
Q: How do I create a list of clickable links that jump to different parts of my page?
A: Highlight the word in the text where you are jumping FROM (like a table of contents) and create a new hyperlink -- name it #someword (replace someword with a word that makes sense to identify where you are linking to).
Go down to the area of the page where you are jumping TO , and put your cursor in front of the line -- click on the ship anchor (create bookmark) and type in someword. [Be sure to give different pairs of names to each link/bookmark combination.]
To add a link to the top of page you will do the reverse. Somewhere within your page, type the words Return to Top, highlight the text "Return to Top" and create a hyperlink #top. It is already known by the browser that top goes to the top of the page, so you don't need to make an anchor at the top of the page with that name.
Staging, Publishing, and Deleting
Q: What is the difference between Staging and Production?
A: Staging and Production are 2 computers called servers. Each hold copies of your Web pages. Staging is only available to UVa affiliates and is password protected. This is your development area. Once the Web pages are ready to be viewed by the public, they will need to be published over to Production. Staging is recognized by its web address - http://staging and Production is recognized by http://www.
Q: What is caching and how can I turn it off?
A: Cache is temporary storage that your browser uses to save Web pages you have already viewed. By keeping a local copy of the Web page, the speed at which you retrieve information is improved. When you request the page again, your browser can grab the local copy of the page rather than going back to the Internet to get it. However, as a Departmental Web Manager, you may want to see the most recent version of your pages on the server when you are making updates, so caching becomes unfavorable.
How to turn the cache option off:
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Choose Internet Options from the Tools menu
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On the General tab choose Settings in the area marked Temporary Internet Files
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Under the option "Check for newer versions of stored pages:" choose the "Every visit to the page" option
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Click OK
Q: How do I publish changes to my left menu or footer contact information?
A: In the Toolkit's Publishing section, select the check box(es) under website manager for banner, menu, or footer. Click Publish.
Q: I just updated and published my content. Why don't I see it on production?
A: Content updates are processed by the Production server every five minutes instead of immediately in order to increase the speed of content delivery to the end-user (the person browsing your website).
When you request a Web page to update from the Production server, it saves a copy of the original page in its memory. For the next five minutes, the Production server will offer that copy to the web user, instead of looking back at the original every time the page is requested to see if the page was updated. This is in an effort to increase the speed of content delivery to the user. Once the five minutes have expired, the web server will check your file to see if it has been updated and make your content changes viewable.
If you do not see your changes after 20 minutes or so, you can append the following to the pages web address in the browser's address bar: ?usecache=0 (e.g. http://www.healthsystem.virginia.edu/internet/webcenter/how-to/faq.cfm?usecache=0)
Q: A user is required to login to a page on my public website. Why is that when I don't have an intranet site?
A: The link references a page on the Staging server. This server is only available to UVa affiliates and is password-protected. The link needs to be modified and linked to the Production page. To change this, navigate to the Web page that has the link to Staging. Edit the File in File Manager. Delete link and link to the file using the Quick Links drop-down. For step-by-step instructions, please refer to the Quick Reference Guide .
Q: How do I delete a file from production?
A: In the Toolkit's Publishing section, select the box to the right of the file you wish to delete. Towards the top of the page to the right, click on the button labeled "Delete from Production." The file is removed from Production but a copy continues to reside on Staging until it is deleted from File Management.
Request for Extra Services and Training
Q: How can I add events to the HS calendar so I can reuse that data in my website?
A: Please begin by registering your e-mail ID with the Calendar Administrator . Your request will be reviewed and you will receive notification once it is approved.
Q: How can someone sign up for Toolkit training and what are the details?
A: Toolkit training is available every 1st Tuesday of each month beginning at 8:30 AM in Stacey Hall's computer training room #1. Training is split into 2 web focused areas. Find out more about our training opportunities.
Q: How can I receive a more comprehensive Web statistic report?
A: Contact wdc-support@virginia.edu and request the comprehensive Web statistic report. Please be sure to include your name, user ID, and the website name.
Q: How do I request a new website?
A: Please begin by submitting a request for review . Once approved, a Web Developer will be in contact with the designated Departmental Web Manager for planning.