UVA Orthopaedic Surgery Patient Information
Please read this carefully, as it contains important information about your upcoming appointment and our clinics. Thank you for allowing us to participate in your healthcare. We look forward to working with you.
Reaching Our Care Providers
We will make every effort to return calls the same day or no later than the next business day.
We will complete insurance forms or disability paperwork. within two weeks. Please include all necessary information for us to complete the paperwork and sign an authorization form to allow us to release information to your insurance or disability coverage provider.
Please call us if you are anticipating results, appointment information or surgery dates and have not heard from us. Our telephone number comes up as “unknown” on caller ID, and you may not recognize a call from our office.
Translation service is available for most languages. Please let us know in advance
of your appointment if you need help with translation.
Medication Policy
Please continue asking your primary care doctor to prescribe your pain medications. We are happy to keep in touch with your primary care doctor about your treatment and recovery or make pain management clinic referrals if necessary.
We may prescribe pain medication for the initial recovery period if you have surgery with us. Please call us if you have continued pain beyond what the prescription covers so that we can discuss with you the best next steps. When asking for a prescription refill for post-op medication we have prescribed for you, please allow 2 business days for us to respond to your request.
We are unable to provide pain prescriptions after regular clinic hours.
For Your First Appointment
To help us provide the best care for you, please help us understand your condition and determine how we can best care for you. Please bring the following with you to your first appointment:
1. If you have images (such as X-rays, MRIs, nuclear medicine scans and CT scans) of the area needing treatment, we would like to see the actual pictures. If the images were done at a facility other than the University of Virginia Medical Center, you will need to obtain them in advance of your appointment from the hospital or facility where they were taken. Your primary care doctor may send us copies of reports about the imaging, but we would like to see the actual images. If possible, please bring them on a CD.
2. If you have had previous orthopaedic surgery somewhere other than the University of Virginia Medical Center, please get copies of the operative notes from the surgeon, hospital or outpatient facility that performed the surgery. If you had an arthroscopy, please try to obtain copies of the pictures taken during the surgery.
3. Please also bring a complete list of your current medications.
Thank you for choosing UVA Orthopaedic Surgery for your healthcare needs!
UVA Orthopaedic Surgery
Fontaine Research Park
545 Ray C. Hunt Drive
Charlottesville, VA 22903
434.243.5432
McCue Center
290 Massie Road
Charlottesville, VA 22903
434.243.5050
www.uvahealth.com
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