How to Recognize and Address Performance Problems
One of the most difficult aspects of supervising people is recognizing and managing the troubled employee. In working with people, it is important to be aware of certain indicators that may suggest that an employee is experiencing difficulty in performing the job. Often the employee will start to exhibit a pattern of performance problems over time.
A common error is to assume that an employee's problem is not serious because performance is not significantly impaired. A change in job performance is often the last symptom exhibited when an employee has a personal problem.
The Checklist of Unsatisfactory Job Performance outlines specific areas and examples of performance issues that may indicate supervisory intervention.
Once you have identified performance problems, the next step is to Confront the Troubled Employee about these problems.
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Assess your confrontation style