MyChart eUpdate- Patient Guide

MyChart® eUpdate – Patient Guide

MyChart is a secure website that connects you to your UVA Health medical information. You can use MyChart to review a wide range of information about your health (such as allergies, current medications, upcoming appointments and immunization histories), review information from past visits (including most lab results), and send messages to your doctors.

What is MyChart eUpdate?

eUpdate allows you to update information before you arrive for an upcoming in-person or video visit. You can use eUpdate to update your personal and health information, sign documents, update insurance and pay copays up to the time of your appointment.

How do I access eUpdate for my Clinic Appointment?

eUpdate will become available three days before your appointment. If you are set up to receive emails or push notifications, you will receive a message when your appointment is ready for eUpdate.

  1. Log into MyChart
  2. Select “My Appointments”
  3. Click “My Upcoming Appointments”
  4. Choose your appointment, then select “eUpdate” to start the process
  5. eUpdate will guide you through several sections. Each section will ask you to verify your information.

What happens when I arrive for my appointment? 

We ask that you please follow the arrival instructions provided by your clinic to either wait in your car to register by phone or go to the clinic registration area. 

Step-By-Step Instructions

Questions about completing eUpdate? Detailed step-by-steps are provided here. 

For technical questions about eUpdate, or using MyChart on your computer/phone, please contact our MyChart Support Desk by calling 434.243.2500 or emailing mychart@virginia.edu. For health-related questions, please contact your clinic.

Personal Information

1. Click eUpdate. The eUpdate screen will open. 

 

2. Review the Contact Information and Details

3. If your information needs to be updated, click the Edit button

4. Make the edits to your information as needed

5. Click Save Changes

 

6. If all information is correct, check the This information is correct box.

7. Click Next

Sign Documents 

Here you will be able to sign outstanding documents including Long-Term Signature Agreement and Notice of Privacy Practices if either of these are due upon your visit.  You will be able to review, electronically sign, and print these documents as necessary.

  1. Choose Review and Sign for either document that appears requiring signature. 

2. Review the document and then scroll to the very end to view the Sign section.

3. Click in the Click to Sign box to capture your signature.

 

The form will insert your signature.  You can print the form if necessary using the print button in the upper right corner of the screen. 

4. Click Continue and the screen will return to Sign Documents where the forms will be marked as       Signed.

5. Click Next

Insurance Information 

Here you will be able to verify, update, or choose no insurance for your appointment.

  1. Choose Use Insurance OR No Insurance
  2. If you have insurance in the system already, verify the displayed information is correct.  Choose to update or remove coverage as needed. 

3.If you need to add new coverage, click + Add Coverage

4. Use the drop down menu to choose the appropriate insurance carrier

5. Fill in the Member Number

6. Indicate Yes if you are the policy holder.  Click No if you are not. 

 

 

 

 

 

 

 

 

 

 

 

 

7. If you click No, complete the Subscriber Information Fields

8. Click Add Front or Add Back to upload images of the front and back of your insurance card

9. If you are unable to upload photos, your card can be scanned when you arrive at the check in desk as     well.  Click Submit 

 

Payments 

Here you will be able to pay your copay for your upcoming visit.  You can enter your checking account or credit card information to automatically process payment.  If you cannot pay now, you can choose to pay later.  

Note*: Payments will not be processed until you check in for your appointment, so you will not be charged prior in case there is a cancellation. 

  1. Click Pay Amount Due
  2. Enter details of your payment information

3. If you need to pay later, check the Pay copay later

4. Click Continue

Allergies 

Update your allergies in this section.  Request addition of new allergies and request removal of resolved allergies. 

  1. To request removal of an allergy in your record, hover over the allergy and click the Remove button  

2. To request addition of a new allergy to your medical record, click + Add an Allergy 

3. Search for and choose the appropriate allergy 

 

4. Update any details as necessary

5. Click Accept

6. Check This information is correct

7. Click Next

Health Issues 

Update your health issues in this section.  Request addition of new health issues and request removal of resolved issues.

  1. To request removal of an health issue in your record, hover over the health issue and click the Remove button  

2. To request addition of a new health issue to your medical record, click + Add a health issue  

3. Search for and choose the appropriate health issue 

 4. Update any details as appropriate 

 5. Check This information is correct 

 6. Click Next

Travel History & COVID Screening (Questionnaires) 

Note*: If eUpdate is completed on the day of vaccination appointment, you will be able to complete your travel screening and COVID screening prior to appointment arrival.

1. Click +Add a trip to add a new trip or Edit/Remove to update a currently logged trip

2. Click the box for This information is correct and click Next

3. Highlight any new or worsening symptoms you have

4. Choose Yes or No/Unsure if you have been in contact with someone who is confirmed or suspected of having COVID-19

5. Choose Yes-Positive, Yes-Pending, Yes, Negative, or No for your viral test within the last 14 days

6. Click Continue, this will tak you to the summary page for screening, where you can edit/review any of your previous screening responses. 

7. Click Submit

eUpdate is now complete. A confirmation screen will display.  

MyChart eUpdate Frequently Asked Questions

What is MyChart eUpdate? 

eUpdate allows you to update information before you arrive for an upcoming in-person or virtual appointment. You can use eUpdate to update your personal and health information and insurance information.

 

Can I complete eUpdate using my iPhone or Android phone? 

Yes. In addition to being available on the web, MyChart eUpdate is available on both iOS and Android. You can download the latest version of the MyChart app from the Google Play Store or iOS App Store.

 

How will I know if my appointment is available for eUpdate? 

You will get an email notification three days before your appointment letting you know that eUpdate is available. Your Welcome! page and Appointments and Visits page will show that you have an appointment ready for eUpdate.

What can I do with eUpdate? 

Depending on the type of appointment, you may be able to sign documents and update personal information, allergies and health issues. If you complete MyChart eUpdate on the day of your appointment, you will receive COVID-19 screening questions. 

Can I complete eUpdate on behalf of another patient if I have proxy access to their account? 

Yes. 

Contact Us

For technical questions about eUpdate, or using MyChart on your computer/phone, please contact our MyChart Support Desk by calling 434.243.2500 or emailing mychart@virginia.edu. 

For health-related questions, please contact your clinic.